Customer Service Representative

We are now seeking a Customer Service Representative in the Portage, MI area! Trillium Staffing, a leader in the staffing industry is currently seeking a Customer Service Representative in the Portage, MI area! This position is fast paced and requires strong customer service skills including phone and email, attention to detail, and ability to work under strict deadlines.
Duties include answering participant calls, processing elections, claims, terminations, and changes in coverage.
Other tasks include processing EDI files, auditing and verifying data, using HR related software systems and databases, and developing, documenting, and improving processes.
This position involves processing and maintaining confidential information.
The candidate will also complete a credit report check as well as local and state background checks.
Normal hours are 8:
30am to 5pm but may be required to work 10:
30am to 7pm once every 2 weeks.
o Basic knowledge of Health Reimbursement Plans and/or Flexible Spending Account plans
o Ability to maintain confidentiality
o Accurate data entry
o Proficient in Microsoft Office (Outlook, Word, and Excel)
o Must pass FSA certification testing within 60 days on the job
Ability to pass pre-employment screenings.
Trillium Staffing has been recruiting and placing professionals for over 25 years.
From Fortune 100 companies to small businesses, our philosophy remains the same:
to achieve excellence by providing quality employees and an uncompromising level of service.
We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees.
We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals.

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