Customer Service Representative

Trillium Staffing is now hiring a HRA/FSA Customer Service Representative in the Portage, MI area! Trillium Staffing, a leader in the staffing industry is currently seeking a HRA/FSA Customer Service Representative in Portage area.
The Customer Service Representative position requires strong customer service skills including phone and email, attention to detail, and ability to work under strict deadlines.
Duties include answering participant calls, processing elections, claims, terminations, and changes in coverage.
Other tasks include processing EDI files, auditing and verifying data, using HR related software systems and databases, and developing, documenting, and improving processes.
The Customer Service Representative position involves processing and maintaining confidential information.
Candidates will work weekdays but may be required to work one day every two weeks (not Fridays) from10:
30am - 7pm.
o While not required, candidate should have a basic knowledge of Health Reimbursement Plans and/or Flexible Spending Account plans
o Excellent customer service skills
o Ability to maintain confidentiality
o Ability to work productively in a team environment
o Accurate data entry
o Proficient in Microsoft Office (Outlook, Word, and Excel)
o Must pass FSA certification testing within 60 days on the job
o Clean MVR and Background check
o Ability to pass pre-employment screenings Trillium Staffing has been recruiting and placing professionals for over 25 years.
From Fortune 100 companies to small businesses, our philosophy remains the same:
to achieve excellence by providing quality employees and an uncompromising level of service.
We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees.
We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals.

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