Randomization Administrator

Position Title:
Randomization Administrator
Position Overview
Responsible for ensuring that customers and Third Party
Administrators/Collectors, are fully satisfied with the services that they receive
from Forensic Fluid Laboratories, that they have all of the training and supplies
necessary to do testing.
Essential Responsibilities
1. Manages Global Testing schedules.
2. Develops positive relationships with customers.
3. Maintains randomization hotline.
4. Serves as a point of contact and relationship development for
communications and training for Independent contractors (TPA
5. Program liaison for DHS, agencies, and collectors.
6. Training and user ID management
7. Enters new collectors into LIMS system. Creates LIMS profile and then
maintains that profile to include:
changes in contact information,
completion of training certifications, etc.
8. Conducts Go To Meeting webinars for collectors and customers on proper
testing techniques, and submission.
9. Maintains HIPAA confidentiality at all times.
This description reflects management's assignment of essential responsibilities only.
Team Responsibilities
We expect our employees to be flexible and to promote exceptional customer
service and team work. We require a responsive, committed individual with the
ability to answer telephone inquiries in a professional manner, assist with
specimen processing, filling customer orders, stocking inventory and maintaining a
clean work environment. Initiative should be demonstrated every day to ensure
the organization runs efficiently and projects are completed within budget, based
on required specifications and on schedule..
Knowledge, Skills and Qualifications
Bachelor's Degree and (2) years or more of customer service related experience
and/or training; or equivalent combination of education and experience. Previous
experience in a laboratory environment is preferred. Other required skills include
the ability to work independently, manage time effectively, and exercise good
judgment and initiative. Must have excellent interpersonal and organizational
skills, and the ability to proactively solve problems, plan and coordinate projects,
multitask and prioritize, and accurately proofread materials and communications.
Knowledge of Microsoft Office software and/or related contact management
system is desired.

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